2016 in Review: Major Shift that Changed the Way Higher Education Works

Describes recent shifts in the way higher education administrators and educators view student-centricity and its relationship to school rankings and academic quality. For example, understanding of the importance of meeting students’ expectations has led institutions of higher education to look beyond the recognition of the value of customer service. This has sparked conversations about what student-centricity really means, and whether the rankings and ratings that traditionally measured the success of institutions are truly reflective of their performance.

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