How Colleges Use Integrated Planning and Advising for Student Success (iPASS) to Transform Student Support

Examines technology-mediated advising reform in order to contribute to the understanding of how colleges engage in transformative change to improve student outcomes. Conceptualizing such change as occurring along three interrelated dimensions of organizational functioning (structural, process, and attitudinal), the paper seeks to understand the contexts that encourage or discourage transformation of advising and student support.