School Support Staff

school support staff

School support staff play an important role in ensuring students are learning in a safe and supportive learning environment. They can foster positive, trusting relationships with students and improve school climate by encouraging parent and family involvement in their students’ education. School support staff can go beyond the curriculum by providing youth development resources for families and teachers that address trauma-informed practices and positive behavioral interventions. Because students connect with school support staff on many occasions throughout the school day, support staff can model positive behavior and send positive messages to students as well.


Featured Resources

Today’s educators are in a unique position to talk with youth who may be vulnerable to human trafficking and exploitation. They see young people every day in their schools, learn about their lives, and can provide safe spaces for students who need help. This resource offers strategies K–12 educators can use to talk with youth about human trafficking and exploitation.

Provides multiple resources for counselors to help respond to a variety of situations including, but not limited to, child abuse; mental health; suicide and suicide prevention; and emergency preparation.

Provides evidence on the impact of high schools on the experiences and trajectories of Chicago Public Schools (CPS) students, many of whom are members of historically marginalized communities.

Title page for resource with "Delivering Services in School-Based Settings: A Comprehensive Guide to Medicaid Services and Administrative Claiming"

Provides guidance for how the Centers for Medicare & Medicaid Services (CMS) is expanding access to Medicaid health care services in schools, including behavioral health services, and reducing administrative burden for states and schools.

Niagara Falls City School District (NFCSD) is using the Mental Health Service Professional Demonstration grant initiative to provide new wraparound support services to students and families.
Niagara Falls City School District providing new wraparound support services to students and families.
Adolescent Health Highlight: Access to Mental Health Care cover page

Describes barriers to treatment of adolescent mental health disorders; discusses the connection between insurance status and access to mental health treatment; and explains funding for adolescent mental health services.

Coping in Hard Times: Fact Sheet for School Staff cover page

Offers practical suggestions and ways in which school staff, teachers, and administrators can support students in these uncertain economic times. Includes strategies to promote a sense of safety, calm, self-efficacy, individual and community efficacy, connectedness, and hope.

Cover image - Examples of Policies and Emerging Practices for Supporting Transgender Students

Provides examples of policies and emerging practices that some schools are already using to support transgender students. It also includes common questions on topics such as school records, privacy, and terminology, and explains how some state and school district policies have answered these questions.

Fostering School Connectedness: Improving Student Health and Academic Achievement (Information for Teachers and Other School Staff) cover page

Answers questions about school connectedness and identifies strategies teachers and school staff can use to foster connectedness among their students.


Graphic of hand holding.

Provides research-based, user friendly materials trainers can use for in-person training events on assessing, preventing and intervening Teenage Dating Abuse.

Logo of Trauma-Sensitive Schools Training Package

Offers school and district administrators and staff a framework and roadmap for adopting a trauma-sensitive approach school- or districtwide. The Training Package includes a variety of resources for educating school staff about trauma and trauma-sensitive practices and for providing school leaders with a step-by-step process for implementing a universal, trauma-informed approach using package materials. 

While preparing for Year 2 of Pennsauken Public School District’s Mental Health Service Professional Demonstration Grant, grant co-director and school psychologist Alexandra Pensiero realized that having “an in-person presence” would be important to students in a virtual environment. Ms. Pensiero and her team created webpage on their website dedicated to Mental Health.  Within, they share general information, information about the grant, and Bitmoji classrooms for the district mental health providers and mental health interns to introduce themselves to students and to offer resources

American Institutes for Research

U.S. Department of Education

The contents of the National Center on Safe Supportive Learning Environments Web site were assembled under contracts from the U.S. Department of Education, Office of Safe and Supportive Schools to the American Institutes for Research (AIR), Contract Number  91990021A0020.

This Web site is operated and maintained by AIR. The contents of this Web site do not necessarily represent the policy or views of the U.S. Department of Education nor do they imply endorsement by the U.S. Department of Education.

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